Frequently Asked Questions

Everything you need to know about your White Mountain Shoes experience.

What is your return policy?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and free of wear to qualify for a full refund.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Do you offer wide width options?

Yes, many of our popular styles are available in wide widths to ensure a comfortable fit for all our customers. You can filter by 'Width' on our collection pages.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How should I care for my leather shoes?

To maintain the quality of your leather footwear, we recommend using a damp cloth for surface cleaning and applying a leather conditioner periodically to prevent drying or cracking.